How can we help?
Find the right answer by topic, or email the team. A fuller help centre is on its way.
Browse by topic
Each topic links to the page that answers it in full.
Signing in and your account
Reset a forgotten password, or resend the confirmation email if your account is not active yet.
Plans, trials and billing
What each plan includes, how the free trial works, and how to cancel or ask for a refund.
Your vault and documents
How the vault stores your CV and records, which file formats you can upload, and how drafts cite them.
Drafts and AI use
How MeriApply uses AI to draft from your evidence, and how each funder’s AI policy is taken into account.
Privacy and your data
What we collect, how long we keep it, and how to ask for a copy or deletion of your data.
Universities and institutions
Volume licensing for universities, NHS trusts, research institutions and accelerators.
Plans at a glance
Prices and the full feature list are on the pricing page.
Free
Monthly limits on AI outputs, with the scholarship opportunity feed and tracker. NHS and grant verticals are not included.
Pro
The full scholarships vertical, with unlimited strategy briefs, drafts and packets for scholarship applications, plus the AI assistant and priority support.
Pro+
Everything in Pro, plus the NHS Jobs, research grants and business grants verticals and advanced analytics.
Still need a hand?
Email the team or use the contact form. We aim to reply within two working days.
- Account and product help
- [email protected]
- Everything else
- [email protected]
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