1. Overview
This Refund Policy explains when and how you can get a refund for a MeriApply subscription. It forms part of our Terms of Service and should be read alongside them.
2. Subscription refunds
MeriApply subscriptions are billed in advance for the billing period you choose at checkout (monthly or annual). Except where the law gives you a right to a refund (see Section 3) or where we state otherwise at checkout, payments are non-refundable once a billing period has started, including where you used the platform only partially during that period.
You can cancel a subscription at any time from your dashboard billing settings. Cancelling stops future renewals; it does not refund the period already paid for, and you keep access until the end of that period.
3. 14-day cooling-off period
If you are a consumer in the UK or EU, you have a statutory right to cancel a new subscription within 14 days of purchase for a full refund, under the Consumer Contracts Regulations 2013 (UK) or equivalent EU law. By enabling automatic submission to funders during this period, you acknowledge that we begin performing the service immediately at your request; if you exercise your cancellation right after we have already submitted one or more applications on your behalf, we may deduct a reasonable amount reflecting the service already provided before refunding the remainder.
4. Exclusions
Refunds are not available where:
- the cooling-off period in Section 3 has expired and no other legal right to a refund applies;
- your account was suspended or terminated for breach of our Acceptable Use Policy or Terms of Service; or
- the request relates to dissatisfaction with a funding decision made by a scholarship, NHS trust, university, or grant body, which MeriApply does not control.
5. How to request a refund
Email [email protected] from the email address on your account with your request and the reason for it. Include your account email and, if known, the date of the charge.
6. Processing time
We will respond to refund requests within 5 business days. Approved refunds are issued to the original payment method and may take 5–10 business days to appear on your statement, depending on your bank or card provider.
7. Contact
MeriApply is a product of Understify Ltd (Company Number: 16938284, registered in England and Wales). Durham County, United Kingdom.
Billing enquiries: [email protected]. General enquiries: [email protected].